Shipping
Orders are processed within 1–2 working days and sent by express courier from our studio in New Zealand. Tracking details follow by email once your order is on its way. Express shipping is complimentary on orders over $500.
Delivery by region
| Region | Delivery | Cost | Duties & taxes |
|---|---|---|---|
| New Zealand | 2–3 working days | $20 NZD | Included |
| Australia | 1–2 working days | $30 AUD | Included |
| United States | 1–3 working days | $30 USD | Included |
| Canada | 1–3 working days | $30 USD | Paid on delivery |
| Europe | 3–5 working days | €30 EUR | Paid on delivery |
| United Kingdom | 3–5 working days | £30 GBP | Paid on delivery |
| Rest of world | 3–5 working days | $35 USD | Paid on delivery |
Tracking
Track your order with your email address and order number (PG-xxxx), or with the tracking number in your dispatch email.
Returns
Returns
Full-price pieces may be returned within 7 days of receipt for a refund or store credit. Pieces must be unworn, unmarked and in their original packaging. Sale items are final sale. We don’t offer exchanges; simply return the original and place a new order.
How to return
- Visit the Returns Centre with your order number and email address.
- Select the pieces you’re returning and the reason.
- We review requests within two business days.
- Once approved, print your returns label.
- Pack your pieces in their original packaging with your order confirmation, and attach the label.
- Book a pickup. We’ll email you when your refund or credit is issued.
Return fees
A return fee is deducted from your refund: $20 NZD (NZ), $30 AUD (AU), $30 USD (US & Canada), €30 EUR (Europe), £30 GBP (UK), $35 USD (rest of world).
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